Refund & Cancellation

We want you to love your Full Moon. If something isn't right, here's how we make it right.

Cancellations

You can cancel an order for a full refund any time before it has been dispatched. Once an order has shipped it can no longer be cancelled, but you can still raise a return.

Damaged or wrong items

If your lamp arrives damaged, defective, or different from what you ordered, please email us within 48 hours of delivery at fullmoonstore4@gmail.com with your order number and a short unboxing video or clear photos. We will arrange a free replacement or a full refund.

Change of mind

For unused, unopened items in their original packaging, you may request a return within 7 days of delivery. Return shipping is at the customer's cost. Refunds are issued to the original payment method once the item reaches us and passes a quick condition check.

Non-returnable

• Items that have been used, charged, or show signs of wear.
• Items missing original packaging or accessories.
• Sale and clearance pieces (marked on the product page).

Refund timing

Once approved, refunds are processed within 3 business days. Depending on your bank or UPI app, the amount may take a further 3–7 days to appear in your account.